Here you can take a look at our refund policy. Please note, any situation can be unique, and we’re always try to meet any customers’ demands and needs, this policy is like an insurance for both sides in case of any unexpected circumstances during services providing.
- Terms and periods of refund processes or changing an order
By ordering, you accept automatically with the agreement for indicated period of refund and/or change of paid services. Refund can last up to 14 days from your payment confirmation. In accordance to European law, ReinwinBoost grants to all its customers (also non-european) the right to receive a refund within 14 days if the service has not been started yet. All our customers have a right on full refund within 14 days in case if our team didn't start the process of doing your order. You can change your order for other service within 180 days, after this period, service changing will not be possible. If refund is asked due to unsatisfactory service because of any terms indicated in description to a purchased product but it was not read by a customer, we have the right to decline refund process in cash, in this case refund is possible in RB Coins only. Before any refund process, we must be sure, that a customer don’t want to change his/her ordered product into some other service. If we don’t receive any complaints concerning fulfillment of an order from the customer’s side within 14 days after it was completed, the refund is impossible after this period.
- Cancellation of an order
If you've ordered a wrong service or you rethought, and don't want to get an ordered service before fixed start time of more than 24 hours, in such situation, we'll find a better way, that will meet your demands or will make a refund.
- If you want to cancel you order before the process of doing it has NOT began, or your order was NOT confirmed by a booster, you have a right on full refund.
- Guarantee Item refund specifics.
Special item offers can be fully refunded only if your order was not started yet by the booster. In cases where 1 or more runs was done will be partial refund or no refund at all, depend on the work has been done.
If you get the item yourself (personal loot, coin, great vault chest or somehow), then this counts. The order is deemed completed, no refund is possible, work done. It is so, because group is always book you weekly in every raid, and also may book a traders for your loot.
- If you've missed set time for your run without a message about any changes from your side, new run will not be booked again, and payment for missed run cannot be refunded. Booking a slot for you (with personal loot or with some loot traders for your class/specialization) means our team/guild can not add other customers on this time already, because this place was reserved for your character, so the team/guild will get a payment for this procedure.
Please note, indicated time for start of doing your order can be changed, and/or slot booking can be cancelled, only in the case, if you inform us about your wish 24 hours before the start. Time fixed for your order can not be used for another order with the same service, so it's not possible to take any other customer at this time because it's booked for you. If you have some force-majeure circumstances, you can always share your account with our account-driver to make set run at an indicated time and to finish your order. Sometimes service provider can book a slot for you at another time with no additional cost. If service provider can book other slot for you, we'll offer you available variants in this case. If any of the variants doesn't suit you, the provider still have a right to get a payment for your booked slot or offer a replacement for some other service.